Shipping policy

Shipping & Collection Policy

Last updated: 9 April 2026

At No&Low Drinks Limited, we provide a fast and transparent delivery service across the United Kingdom. This policy outlines exactly how your order is processed and delivered.

1. Shipping Zones, Costs & Times

We ship exclusively within the United Kingdom. Our rates and delivery times are broken down by region:

Region

Shipping Cost

Free Delivery Threshold

Transit Time (via DPD)

England, Scotland & Wales

£9.99 Flat Rate

Free over £100

1 Business Day

2. Order Processing (Handling Time)

  • Order Cut-off Time: 4:00 PM (GMT), Monday to Friday.

  • Handling Time: Orders placed before 4:00 PM are processed and dispatched the same business day (0 days).

  • Weekend/Holiday Orders: Orders placed after 4:00 PM on Friday or over the weekend will be dispatched on the following Monday.

3. Total Delivery Time

The total time to receive your order is: Handling Time + Transit Time.

  • Mainland UK: Typically arrives next working day if ordered before 4:00 PM.

4. Collection (Warehouse Pickup)

Collection is available by prior arrangement from our warehouse:

Unit 6b Gatefield Works, Whitelands Road, OL6 6UG, Ashton-under-Lyne.

  • Orders are typically ready for collection within 2–4 hours if placed during business hours.

  • Please wait for your "Ready for Collection" email before attending.

5. Delivery Requirements & Terms

  • Tracking: Once dispatched, you will receive a tracking number via email/SMS from DPD.

  • Damages: Per UK law, if your goods arrive damaged, please notify us at sales@noandlowdrinks.co.uk within 48 hours with photographic evidence so we can arrange a replacement or refund.

  • Cancellations: You have a legal right to cancel your order from the moment you place it until 14 days after you receive the goods.