Terms of service
Last updated: 16/03/2026
OVERVIEW
Welcome to No&Low Drinks. The terms “we”, “us” and “our” refer to No&Low Drinks Limited. No&Low Drinks operates this website and online store, including all related information, content, features, tools, products and services (the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) describe the terms and conditions under which you may access and use our Services. By visiting our website, placing an order or otherwise using the Services, you agree to be bound by these Terms and our associated policies including our Privacy Policy and Returns Policy.
If you do not agree to these Terms, you should not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
No&Low Drinks sells alcohol-free and de-alcoholised beverages. Products sold on this website contain 0.0% to 0.5% ABV and are not classified as alcohol under the Licensing Act 2003. While there is no legal age restriction on purchasing these products, they are intended for adult consumers.
You agree to provide accurate, current and complete information when placing orders or creating an account.
You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to ensure product descriptions, images and information are accurate.
However, product packaging, colour or appearance may vary slightly due to manufacturing changes or display differences between devices.
All product descriptions, availability and pricing may change at any time without notice.
We reserve the right to discontinue products or limit quantities available for purchase.
SECTION 3 – ORDERS
When you place an order through our website you are making an offer to purchase products from us.
Orders are not accepted until we confirm dispatch or otherwise confirm acceptance.
We reserve the right to cancel or refuse any order for reasons including product availability, payment authorisation failure, pricing errors or suspected fraud.
If an order is cancelled after payment has been taken, a refund will be issued.
SECTION 4 – PRICES AND BILLING
Unless otherwise stated, prices displayed on our website include VAT where applicable but exclude delivery charges.
Delivery costs are calculated and displayed during checkout.
You agree to provide accurate billing and payment information and confirm that you are authorised to use the payment method provided.
SECTION 5 – SHIPPING AND DELIVERY
Orders placed before 4:00 PM are processed and dispatched the same business day.
Delivery times are estimates and are not guaranteed.
We are not responsible for delays caused by couriers, customs procedures, weather conditions or circumstances beyond our control.
Risk in the goods passes to you once the goods are delivered to the delivery address specified in your order.
SECTION 6 – DELIVERY ADDRESS AND FAILED DELIVERY
Customers are responsible for ensuring that delivery information is accurate.
If a parcel is returned to us due to an incorrect address, refusal of delivery or repeated failed delivery attempts, we reserve the right to deduct the original delivery cost and any return shipping charges from the refund.
SECTION 7 – SAFE PLACE AND COURIER DELIVERY INSTRUCTIONS
Customers may provide delivery instructions directly to the courier including selecting a safe place, neighbour delivery or alternative delivery location through the courier’s website or application.
If a customer instructs the courier to leave a parcel in a safe place or alternative location, this is done at the customer’s own risk.
Once the courier confirms delivery according to the instructions provided, the order will be considered successfully delivered.
No&Low Drinks cannot accept responsibility for parcels that are lost, stolen or damaged after delivery has been confirmed by the courier.
SECTION 8 – DAMAGED GOODS AND DELIVERY ISSUES
We package products carefully to protect glass bottles during transport.
Customers must inspect parcels as soon as possible after delivery.
If goods arrive damaged, customers must notify us within 48 hours of receiving the parcel by emailing Sales@noandlowdrinks.co.uk
Customers should include photographs of the damaged goods, packaging and shipping label.
Claims reported after 48 hours may not be eligible for replacement or refund as courier investigations may no longer be possible.
SECTION 9 – MISSING PARCELS
If a parcel is marked as delivered but has not been received, customers should contact us promptly so that we can investigate with the courier.
We may require confirmation from the courier before issuing a replacement or refund.
SECTION 10 – OPENED OR CONSUMED PRODUCTS
Due to hygiene and safety reasons, beverage products cannot be returned once they have been opened, unsealed or partially consumed.
Customers are responsible for reviewing product descriptions and ingredients before opening products.
Nothing in this section affects your statutory rights under the Consumer Rights Act 2015.
SECTION 11 – TASTE AND PERSONAL PREFERENCE
Taste, aroma and flavour perception are subjective.
Refunds cannot be provided solely because a customer does not enjoy the taste of a beverage product once opened.
If a product is believed to be faulty or contaminated, customers should contact us so that we can investigate.
SECTION 12 – RETURNS PACKAGING REQUIREMENTS
Any items returned to us must be packaged securely and adequately to prevent damage during transit.
We cannot accept responsibility for products damaged during return transit due to insufficient packaging.
SECTION 13 – INTELLECTUAL PROPERTY
All content on this website including text, images, logos, product descriptions and website design is the property of No&Low Drinks or its licensors.
Content may not be reproduced, distributed or used without prior written permission.
SECTION 14 – OPTIONAL TOOLS
Our Services may include tools provided by third parties.
These tools are provided “as is” and we accept no responsibility for third-party tools or services.
SECTION 15 – THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the content or practices of those websites.
SECTION 16 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify. However, all purchases made through our website are made directly with No&Low Drinks.
Shopify is not responsible for transactions between customers and No&Low Drinks.
SECTION 17 – PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy.
By using the Services you acknowledge that you have read and understood our Privacy Policy.
SECTION 18 – FEEDBACK
If you submit reviews, suggestions or feedback, you grant No&Low Drinks a worldwide licence to use that content for the purpose of improving and promoting our Services.
SECTION 19 – ERRORS AND OMISSIONS
Occasionally information on the website may contain errors relating to product descriptions, pricing or availability.
We reserve the right to correct such errors and to update or cancel orders if necessary.
SECTION 20 – PROHIBITED USES
You may not use the Services for unlawful purposes or in violation of any laws or regulations.
You must not attempt to interfere with the operation or security of the website.
SECTION 21 – TERMINATION
We reserve the right to terminate or suspend access to the Services if these Terms are violated.
Termination does not affect rights or obligations that arose before termination.
SECTION 22 – DISCLAIMER OF WARRANTIES
The Services and products are provided on an “as is” and “as available” basis except where otherwise required by law.
Nothing in these Terms excludes or limits your statutory rights under the Consumer Rights Act 2015.
SECTION 23 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, No&Low Drinks shall not be liable for indirect or consequential losses arising from the use of the Services or products.
This limitation does not apply where liability cannot legally be excluded.
SECTION 24 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms should be sent to:
No&Low Drinks Limited
Unit 6B Gatefield Works, Whitelands Road
Ashton-under-Lyne
OL6 6UG
United Kingdom
Phone: +44 (0) 7597800885
Company number: 16951645
VAT number: GB512581706
EORI: GB512581706000